Refund & Cancellation Policy

A free demo test is available for every certification we cover, and it needs no payment details. It runs on the same interface, with the same timer and the same question style as the paid tests, so what you see in the demo is what you are buying.

Please use it. It exists precisely so that nobody has to pay to find out whether the product suits them, and it is the reason the policy below can be as firm as it is.

We do not offer refunds on any plan, in any circumstance, once a purchase is complete. Access to the question bank and mock tests is granted immediately on payment. It is digital content that cannot be returned or taken back once it has been made available, which is why every plan is sold on a try-before-you-buy basis rather than a money-back one.

Please make sure you have taken the free demo and chosen the correct certification before you pay.

• Changing your mind after buying
• Buying the wrong certification, series or plan — check the exam you need before paying
• Not using the plan, or using only part of it, during its validity period
• Not passing your NISM examination. Our tests are a preparation aid. The result is decided by NISM and depends on your own preparation, so we make no guarantee of a pass and give no refund on a fail
• Deciding not to sit the examination, or missing it, for any reason
• Accounts suspended or closed for breaching our Terms & Conditions, including sharing login credentials
• Any change NISM makes to a syllabus, fee, exam pattern or certification after your purchase

Fees you pay to NISM for the examination itself are a separate matter entirely. We never collect those, and they are governed by NISM's own rules — not by this policy.

This is the one case where money comes back, and it is not a refund. If you were charged twice for the same plan, or a payment left your account without the plan being activated, that is a failed transaction rather than a completed purchase.

Tell us within 7 days with your order or transaction ID and we will verify it against our payment records. Where the charge is confirmed as duplicated or unfulfilled, we will either activate the access you paid for or return that specific amount to the original payment method, normally within 7 to 10 working days once approved.

If a technical fault on our side prevents you from using what you paid for, report it to us and we will fix it. Where a fault has cost you access for a meaningful period, we will extend your validity by at least that long, at no charge.

Our remedy in these cases is restored access and extended validity, not a refund. Please report problems as soon as you notice them, so we have a chance to put them right while your plan is still running.

Plans are one-time purchases valid for a fixed period. They are not auto-renewing subscriptions, so there is nothing to cancel and nothing will ever be charged again without you starting a new purchase. Your access simply ends when the validity period expires.

If we ever introduce recurring billing, you will be able to cancel it at any time from your account, and this policy will be updated before that happens.

If you are unsure which certification or plan you need, ask us before paying — we would much rather answer a question than have you buy the wrong thing. Email info.nismguru@gmail.com or call +91 87589 02936 during support hours.

NISMguru.com, Surat, Gujarat, India · info.nismguru@gmail.com